These Terms of Service ("Terms") govern your use of the Bidalize website and application ("the Service"), provided by Vorapure UK Ltd ("Bidalize", "we", "us"). By creating an account or using the Service, you agree to these Terms and to the Customer Agreement, the one-page summary of the commercial terms that you accept at sign-up. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.
1. The Service
Bidalize has two modules: Sourcing, which helps you request, collect, read, compare and award supplier quotes and route decisions for approval, and Supplier Check, which checks suppliers against public registers. The Service is provided on a subscription basis and is offered "as is". We may improve, change, or discontinue features over time.
2. Your account
- You must provide accurate registration details and keep your password secure.
- You are responsible for activity under your account and for your team members' use.
- The first user to register an organisation is its Administrator and controls who else may join.
- You must be at least 18 and using the Service for business purposes.
3. Acceptable use
You agree not to misuse the Service. Full details are in our Acceptable Use Policy, which forms part of these Terms. In summary, you must not use the Service unlawfully, upload content you have no right to share, attempt to break its security, or resell it without our agreement.
4. Your content
You retain all rights to the quotes, documents, and data you upload ("Your Content"). You grant us a limited licence to store and process Your Content solely to provide the Service to you, including processing it through the AI providers described in our Privacy Policy. You are responsible for ensuring you have the right to upload Your Content and that doing so does not breach any confidentiality obligation you owe to a third party.
5. Plans, price, and payment
- Free start. A new organisation starts with 5 sourcing requests free, with every feature, unlimited logins and no card required. After the fifth request you cannot start a new request until you choose a plan or buy a block; requests you have already started can be finished, and everything stays available to open and download.
- Plans and blocks. Plans are priced by the number of sourcing requests you may start each month (Starter, Team and Business), with unlimited logins and suppliers, at the prices on our pricing page and in the Customer Agreement. Blocks of requests valid for 12 months can be bought instead of, or on top of, a plan. Higher volumes are by arrangement.
- What counts as a request. A request counts when it is created; drafts do not count. A request cancelled before any quote has been received is returned to your allowance, a request cancelled after a quote has been received can be reissued once without counting again, and monthly allowances do not roll over.
- Supplier Check. Included at no charge while it is in early access. We will give at least 30 days' notice before charging for it.
- Billing. Payments are processed by Paddle, who act as Merchant of Record and reseller. Paddle's own terms apply to the payment transaction, and your receipt and invoices come from Paddle.
- Renewal & cancellation. Paid plans are billed monthly in advance and renew each month until cancelled. There is no minimum term beyond the month paid for. You may cancel at any time; your plan remains active until the end of the paid month.
- Changing plan. Moving to a larger plan takes effect at once. Moving to a smaller plan takes effect from the next month, and the number of people with a login must fit the smaller plan first.
- Refunds. Except where required by law, monthly fees already paid are non-refundable.
- Price changes. We give at least 30 days' notice by email before changing a price; changes apply from your next renewal. A launch price is not raised while the subscription it applies to continues.
6. Approvers
The Service lets you send approval requests to people who do not hold accounts ("Approvers"), who decide via a secure one-time link. You are responsible for ensuring you are entitled to send an Approver's email address to us for this purpose.
7. Availability
We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We may suspend the Service for maintenance, or where necessary to protect its security or integrity.
8. AI-generated content and your responsibility
Bidalize uses artificial intelligence to extract information from supplier documents and to generate scores, rankings, recommendations, and negotiation suggestions. Artificial intelligence can and does make mistakes, including misreading prices, dates, quantities, and other terms, particularly where source documents are unclear, handwritten, use unusual layouts, or contain multiple languages.
All output generated by the Service is provided for information and decision-support purposes only. It does not constitute professional, financial, procurement, or legal advice, and must not be relied upon as such. You are solely responsible for reviewing and verifying all information produced by the Service, and for any procurement or business decision you make using it. We flag low-confidence readings for your review, but the final decision is always yours.
To the fullest extent permitted by law, Vorapure UK Ltd shall not be liable for any loss or damage arising from your reliance on AI-generated output, including any inaccuracy in the reading of a document or in any score, ranking, recommendation, or suggestion. Nothing in this clause limits liability that cannot be excluded by law.
9. Intellectual property
The Service, its software, and its branding are owned by Vorapure UK Ltd. These Terms do not transfer any ownership in the Service to you. You may not copy, modify, reverse-engineer, or create derivative works of the Service.
10. Ending the service, and what happens to your data
You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms or use the Service in a way that risks harm to it or others.
When a paid plan ends, because you cancelled or because payment stopped, this is what happens:
- If you cancel. Your plan runs to the end of the month you paid for. Then your organisation moves to the free start tier (no new requests until a plan or block is chosen).
- If a payment fails. Paddle, our payment provider, tries the card again for up to 30 days. Everything keeps working during that time, and a notice in the app tells everyone in your organisation. If the payment still has not gone through, the subscription ends and your organisation moves to the free start tier (no new requests until a plan or block is chosen).
- On the free tier after a paid plan. Nothing is deleted. You can open everything and download all of it: award records, quote documents, comparison sheets and the audit trail. Requests already started can be finished. Starting a new request needs a paid plan once the free allowance has been used. People who already have a login keep it; you cannot add anyone while more than 3 logins are in use.
- Coming back. Choosing a plan again restores full use at once.
- Deletion. We delete your organisation's data when you ask us to. Copies in routine backups are overwritten within a further 30 days.
- What we keep. Invoices and payment records, for as long as tax law requires.
- Unused Free organisations. A Free organisation that nobody has signed in to for 12 months is deleted after 30 days' notice by email.
11. Limitation of liability
Nothing in these Terms excludes liability that cannot be excluded by law (such as for death or personal injury caused by negligence, or fraud). Subject to that:
- The Service is provided without warranties of any kind, to the fullest extent permitted by law.
- We are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of data.
- Our total liability to you in any 12-month period is limited to the amount you paid us for the Service in that period.
Because the Service is decision-support, we are not liable for the outcome of procurement decisions you make using it.
12. Changes to these Terms
We may update these Terms from time to time. We will post the updated version here and, for material changes, notify you by email or in the app. Continued use after changes take effect means you accept them.
13. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you may benefit from mandatory protections of your country of residence.
14. Contact
Vorapure UK Ltd · Company No. 17138078 · 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Email: hello@bidalize.com